Privacy Policy

GDPR and how we use your data

Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd”.

As part of our commitment to maintaining the trust and confidence of members and visitors to our website, please be aware that “Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd” does not sell, rent or trade email lists with other companies or businesses for marketing purposes. We have provided information in this Privacy Policy about when and why we collect your personal information, how we use it, and when and under what conditions we disclose it.

According to the new General Data Protection Regulations (GDPR), we have carefully considered the purpose and legal basis for data processing. As a membership organisation, we will only use your personal information for legitimate purposes.

You can reach us via email at info@whiteskyhomes.comif you have any questions.

This Privacy Policy Explains and Governs:

What information we collect, when we collect it, and how we collect it:
What we do with your personal data; and how we use it
Your rights to control your personal data.

It is very important for you to read this Privacy Policy carefully. By accessing our website and services, you confirm that you have read, understood, and agreed to this Privacy Policy. You must stop using our website, and our services, immediately if you do not do so.

In order to comply with applicable laws and regulations or meet changing business requirements, we may amend this Privacy Policy from time to time. For the latest information about our privacy practices and amendments to our Privacy Policy, please revisit this page periodically. You agree to be bound by all updates and amendments made to our website, or our services by continuing to use our website, or our services.

The type of data we collect and how we collect it

As a result of your engagement with us, we may collect the following information about you:

The information you provide through our website, our application process, and our verification process;
You provide us with information through communications with us, whether in writing (including letters and emails) or over the telephone (including recorded telephone calls).
Our interaction with you through social media, including blogs, forums, Facebook, Instagram, Twitter, LinkedIn and other similar platforms; and
Information provided by your representatives or agents (“Agents”) who engage with us on your behalf.

As part of our business functions, we may receive information from outside sources. This information, which often contains personal data, includes:

A credit reference agency’s report, a fraud prevention agency’s report, an insolvency practitioner’s report, a debt adviser’s report, and a tracing agent’s report;
Databases for marketing and commercial purposes;
Public records or similar sources of publicly available information;
Your personal details (including name, date of birth, current and previous postal addresses);
Your contact information, including your telephone number, fax number, and e-mail address; (for Borrowers, representatives, and institutional investors); Your business name and contact information;
Information about your finances (including bank and building society account details);
The information you provide in the application or registration process (including, if you are a Borrower, Agent or relevant investor, personal data, identity verification, contact details, and financial information about directors, partners, members, shareholders, beneficial owners, and guarantors);
We collect information about you through our dealings with you and through your interactions with the market; Borrowers and their directors, partners, members, shareholders, beneficial owners, and guarantors will also need to provide us with the following information, which we may also collect from third parties:

Your business or company’s previous credit applications and account behaviour, as well as similar personal credit information;
Checking credit references (more details below);
Information on fraud prevention;
Information about the electoral register; and
Security question answers and passwords.

In addition to the personal and financial information you submit, or we collect as described above, we may also collect information about your computer (including, where available, your IP address, operating system, and browser type), your interaction with the marketplace and our website, and email performance information. We use this information for marketing, administration, and service improvement. We describe these processes in greater detail in our Cookies Policy.

As well as collecting and retaining:

Our correspondence with you, as well as other data we collect regarding your arrangements with Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd;
For the purpose of aggregating statistics or reporting and calculating referral fees, we collect information about visitors to our website; and
Market-related blog and discussion forum comments.

We may, particularly in relation to borrowers, investors or guarantors, be given sensitive personal data (such as medical information or criminal records). In order to make decisions regarding you and your accounts with us and those with which you are connected, we may share your sensitive personal data with your Agents. We will process sensitive personal data only in accordance with applicable privacy laws.

When you provide information about other people (such as a borrower’s directors, partners, members, shareholders or beneficial owners), you confirm that:

In addition, you have made sure that those individuals are aware of and understand the contents of this Privacy Policy; and
You need to ensure that you have all the necessary permissions and authority to provide information about other people (i) to make all those disclosures, (ii) to act on their behalf, and (iii) to allow us to conduct credit checks at credit reference agencies in respect of partners, members, shareholders, and beneficial owners of borrowers.

How we Use Your Data We collect, store, and use your personal information as follows:

To keep you informed about market developments and activity, as well as changes to our products and services;
Developing and improving our products, services, and business processes, including credit risk analysis and customer service;
If you are a Borrower (or a director, partner, shareholder, beneficial owner, or guarantor of a borrower):
In order to determine your borrowing needs;
Making credit-related decisions and assessing your credit worthiness;
The act of transferring money;
Conducting mandatory or other regulatory checks;
Our legal and regulatory obligations;
Analysing statistics, conducting market research, and testing;
To communicate with you (including via SMS and e-mail) about Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd products and services (while always considering your rights under the law, such as your right to opt-out of receiving marketing from us);
To open and maintain accounts with us;
The purpose of this verification is to verify your identity as well as the other information you have provided us, including the details of your bank account and (if applicable) your business associates’ identities;
In order to keep our records up-to-date;
In order to prevent and detect fraud and other illegal or criminal activity

What we do with your data and how we store it

Our legal, accounting, and regulatory reporting requirements will not require us to retain your personal data for longer than is necessary for the purposes for which it was collected and processed.

As a result of these requirements, we are generally permitted to retain our Borrower and Lender records for two years after the end of the investing relationship. In certain circumstances, such as ongoing disputes, we may retain data for a longer period of time.

We may disclose Your Personal Data as follows:

The companies in our group and our affiliates;
Our suppliers, subcontractors, and third-party data processors (including card payment processors, direct debit processors, marketing and data analytics providers, collection agents, tracer agents, insolvency practitioners, professional advisers, and those who provide us with services such as identification, fraud checks, marketing, technology, market support, and business continuity.);
Including social media sites if you have asked us to connect with your social media accounts; with any third parties with whom you have given us your personal information;
A third party may acquire our business or assets as part of an acquisition, or a successor in interest may acquire our assets in the event of our insolvency, winding up, or liquidation;
In the event that we are required to do so by applicable law and regulation, a governmental, tax or regulatory body or a law enforcement agency;
A copy of this letter should be sent to your agent, if you are represented by one; and
If you have given your prior consent, we may disclose your information to anyone else.

We will take steps to ensure that the transfer and any ongoing processing by third parties are secure and comply with applicable privacy laws. Third parties who process your personal data on our behalf are only permitted to do so in accordance with our instructions.

Unless otherwise provided, Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd will not disclose your personal data to third parties without your consent.

Your Rights to Third Parties

GDPR provides you the following rights:

To request access to your personal data records, email info@whiteskyhomes.comwith the subject line “subject access request”;
By contacting us via hello@synergyestates.co.uk, you can update or correct any incorrect personal data we hold about you;
Please contact us to let us know how you would like to be contacted;
The Data Protection Officer can assist you in opting out of any marketing communications Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd may send you by emailing hello@synergyestates.co.uk, calling 07551935869, writing to Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd, Piccadilly Business Centre, Blackett St, Manchester M12 6AE;
Any email marketing you receive will include an opt-out link. You can also follow the appropriate opt-out procedures on all marketing materials.
Your right to object to our continued processing or to be erased is neither guaranteed nor absolute. All requests of this nature will be considered and any compelling legitimate grounds for continuing processing will be taken into consideration, for example, if we need to continue processing your personal data to comply with any legal or regulatory requirements;
Please let us know if you have changed your mind about us referring you to a third party broker or lender.

If you would like to obtain information about you that the CRAs we use hold about you, you must contact them directly.

Third Parties

The personal data you provide to Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd is safeguarded with appropriate technical and organisational measures, but we accept no responsibility if communications are intercepted, incorrectly delivered, or not delivered.

If we transfer your information to third parties or continue to process it for them, we will ensure that it is secure and compliant with applicable privacy laws.

The website and services may contain links to third-party websites. This Privacy Policy refers only to Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd’ personal data; we are not responsible for third parties’ personal data.

Keeping your information secure is also your responsibility. As a member of our community, you must:

Make sure you keep your login information confidential;
When you are not using your account, log out;
Use public WiFi and shared internet connections with caution, and maintain good internet security;
If you suspect that your account has been compromised, please let us know immediately.

For security reasons, we may request more specific information to verify your identity if you wish to access your personal data. This is to prevent anybody from accessing your information without your permission.

In general, we will respond to all legitimate requests within one month of receiving them. However, if your request is complex, it may take us up to three months to process your data. If the request is prolonged, we will contact you within the first month with an estimated response time.

Complaints

You may complain to the Information Commissioner about how we process your personal data:

See https://ico.org.uk/concerns

0303 123 1113.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow Cheshire
SK9 5AF

Please contact info@whiteskyhomes.comwith any questions, comments, or requests regarding our data.

The privacy policy will be reviewed annually or as necessary if circumstances warrant a periodic review.

Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd Details

Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd is the trading name for: Synergy Accommodations Limited registered in England and Wales under company number 14252117, Synergy Property Sourcing Limited registered in England and Wales under company number 14830847 and Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd Developments Limited registered in England and Wales under company number 14854594.

Our registered address is: Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd, 30 charteris Road, London IG80AL

You can contact us using the following information:

Email: info@whiteskyhomes.com
Telephone: 07771144455
Post: Whitesky Homes Ltd , Whitesky Properties Ltd and Whitesky Property Sourcing Ltd, 30 charteris Road, London IG80AL.